about me
IT infrastructure and services graduate with customer support experience, strengthening my ability to assist users and resolve issues effectively. Strong background in Windows 10/11 and server environments, end-user support, ticket management, hardware imaging, Office 365, Active Directory, virtualization, networking fundamentals, and Web Development.
Skills
SYSTEMS ADMINISTRATION
Windows Server, Active Directory, user management, Group Policy, domain services, and general IT support.
NETWORKING
VLAN configuration, trunking, inter-VLAN routing, TCP/IP, DNS, DHCP, and network troubleshooting.
CLOUD & VIRTUALIZATION
Hyper-V, VMware, virtual labs, cloud fundamentals, and infrastructure simulation.
WEB DEVELOPMENT
WordPress and other CMS platforms, HTML, CSS, JavaScript, basic PHP, website deployment (FTP), responsive design, and website performance optimization.
How I Work
ANALYZE
CONFIGURE
IMPLEMENT
TEST
OPTIMIZE
LAUNCH
Fun Fact
Powered by Curiosity
Likes Late Night Debugging
“If it Breaks, I learn more” Mentality
Always Learning
resume
WORK HISTORY
Nov 2022 – Mar 2024
SMT Technician
Creation Technologies
- Operated SMT production machines used in the preparation of electronic circuit boards.
- Ran pick-and-place machines responsible for mounting electronic components onto circuit boards.
- Maintained production logs by recording PCB types, start/completion times, and customer details using Excel.
- Monitored machine performance and output to maintain quality standards and minimize defects.
Feb 2019 – Sep 2022
Call Center Representative
407 ETR
- Provided support for billing inquiries, account issues, and service-related concerns.
- Communicated solutions clearly and professionally to resolve customer issues efficiently.
- Verified customer identity following security procedures before accessing account information.
- Documented call interactions in internal systems for accurate tracking and team collaboration.
EDUCATION
2026
IT Infrastructure and Services
Sheridan College
Completed coursework in IT and cloud infrastructure, building hands-on experience in networking, systems administration, and technical support. Gained practical skills in Windows Server, Active Directory, and troubleshooting through labs and real-world simulations.
2015
Mass Communication
Lagos State Polytechnic
Developed a foundation in digital media and content creation. This sparked an interest in blogging and web development, leading to experience in building user-focused interfaces and working with front-end technologies.
CERTIFICATIONS
May 2026
Google IT Support Professional Certificate
Expected June 2026
CompTIA A+
Technical Skills
Operating Systems
Windows 10/11, Windows Server 2016/2022, Ubuntu/Linux, MacOS
End-User & Desktop Support
PC setup, laptop imaging, hardware troubleshooting, printers, peripherals, loaner device support
Enterprise & SaaS Tools
Microsoft 365, Teams, SharePoint, OneDrive, Exchange Online
Identity & Access
Active Directory, Microsoft Entra ID (Azure AD), MFA, password resets
Networking Fundamentals
TCP/IP, DNS, DHCP, VPN fundamentals
ITSM & Tools
ServiceNow, Jira, PowerShell, Event Viewer
Web Development
WordPress, HTML, CSS, JavaScript, basic PHP, FTP deployment, responsive design, performance optimization
Soft Skills
Customer service, communication, documentation, time management, problem-solving
